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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"I rented a bike from Bayside while visiting my son. After a long cold ride I purchased a windshield, for my sons bike. The staff at Bayside were great. "
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By: Nancy EDWARDSVILLE, IL
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"I just bought a brand new FLHX. It was the second bike I've bought from Bayside. I can't believe the great deal I got from the entire crew, from Jeff and Kelley in sales, Tom in parts, Brie (sorry if I spelled it wrong) in the business office, and the entire service team. I can't say enough good things about my latest purchase. I purchased a sissy bar and they put it on the next day (they'd have done it that night, but it was after 1930 before all the paperwork was done. That was my fault, I got there late). A special thanks goes out to Ray. I really appreciate your entire team there at Bayside. I look forward to buying my next HD from ya'll, albeit it will be a while, since mines a 2011... But maybe the wife would like one... Thanks again!"
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By: Jeff Suffolk, VA
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"My overall experience has been EXCELLENT!
Thank you; Lisa, Rob and Ray.
Looking forward to future dealings with you all!"
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By: Susan Suffolk, VA
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"Best experience I've had purchasing a vehicle of any kind. The nearest competitor totally ignored me during my walk-in and that really burned me up. It's been 3 days and I still remember everyone's name I met at Bayside. I'm glad my buddy told me to come here. Thanks alot."
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By: Dexter Virginia Beach, VA
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"Spoke with sales about a Bum Speedo bought from a "the other dealer" who refused to say anything but sorry bucko its out of warranty. Your parts dept not only answered all my questions but went as far as calling the company to see if something could be done for me.... OUT FRICKIN STANDING customer service.... I'll be back for my next bike and ALL my future HD purchases and services!!!!!"
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By: Bill Chesapeake, VA
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"Just returned from my second year of OBX bike week. First year bought my husband a softaill deluxe....this year bought myself 2011 Super Glide. Steve was my sales person both times. He is Great. David Sorey ( Wheels) went beyond duty and provided excellent service. All the staff are exceptional. Best HD dealer around. All HD dealers need to take lessons from Outer Banks.
Love you guys and Love my bike!!! "
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By: Tamara Roanoke, VA
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"The folks at Bayside made me feel nothing but comfortable! Jeff B. sold me my first bike, and it was fortunately a Harley. Thank you so much for taking such good care of me and being so great to work with. I'll be coming back to Bayside when it's time to upgrade!"
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By: Jeff Suffolk, VA
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"I had been looking online for a while at different motorcycles when my wife told me to go down to Bayside HD since we live less than 5 miles away in Portsmouth. I went in thinking I'd never be able to afford a Harley. I walked in and started talking to Keith, I told him I was just looking and he showed me where some pre-owned models were. I saw one I liked and he went and got the price as well as a price to one that was less expensive. It was not the most expensive sale Keith has made I am sure, however he treated me wonderfully. He didn't pressure me into anything and was a huge help. I would recommend everyone to go down there to take a look if you are in the market for a motorcycle."
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By: Shawn Portsmouth, VA
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"Just got back from Bayside Harley,
Jeff- a new guy on the sales floor came right up to me and sat me on about 20 bikes to find out what i like in feel, looks, weight, height and told me damn near everything about how it would feel riding it. He never once pitched a sale to me, just kept throwing out facts to consider when buying (my first) bike. I know now exactly what im looking for and most definitely will be working with Jeff-although everyone was helpful at bayside."
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By: DJ Norfolk, VA
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"my purchase was a great experinace,all sales personal,were a great help,i told them what i wanted and they made it happen,i turned my purchase into a family affair,and everyone open their arms to welcome me to harley,it was alsome"
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By: kenneth norfolk, VA
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"I purchased my HD through the Overseas Military Sales program while in Okinawa. When given orders to Norfolk I chose Bayside as the site that I would have my HD delivered. Knowing that dealerships do not make hardley any money off of these deals I was expecting the worst in customer service.
To the contrary I was treated like a king, just like if I had bought the Bike there. Customer service was awesome and the Bayside Harley experience was spot on. I left with the impression I just visited someone's family, not a dealership. Bayside definitely has all my business in the near future."
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By: Chris Suffolk, VA
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"Excellent dealership"
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By: William Virginia Beach, VA
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"New to the area so I went to check out the local H-D Dealership. I was greeted with big smiles and a welcome to Bayside H-D. I was given a tour of the shop and met someone from all the departments. Everyone there was helpful and very pleasant. I've been to a lot of H-D Dealerships, This one is by far the friendliest I've seen so far. Keep up the great work"
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By: Lance Chesapeake, VA
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"Thanks for making my Father's Day great. You all were in on the plan with my wife and made her happy to be there as well."
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By: Shane Chesapeake, VA
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"Bayside is by far the BEST HD dealership I Have ever been to. The staff is AWESOME and extremely helpful in ALL departments, especially the Parts Dept. (as I deal with them the most). The sale associates have never been pushy or overbearing, and are extremely knowledgable about the bikes. The only thing I could say that would make things better, is if you put a pice list for the services on your site. Such as 1, 5, 10, 20K, etc."
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By: Anonymous
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"Bayside Harley staff was very helpful and courteous during the entire process of purchasing my new 2010 Harley Heritage Softail. I look forward to doing business in the future with B.H.D. and will recommend them to friends and acquaintances. "
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By: Craig Chesapeake, VA
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"I looked the Shop up on the internet. A friend of mine recommended Bayside over Southside. I agree you level customer service was great. Sales rep was not pushie, answer all my questions, keep in contact with me until ready to buy and gave me the space i needed to make my decision on color and model. I really like the fact that he was not overly aggressive and pushie. "
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By: John Chesapeake, VA
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By: ERNEST VIRGINIA BEACH, VA
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"Hands down the best place to shop. I walked in the door knowing very little and before I left I felt like I had been riding forever. The sales team is great, they worked with me through email to get me setup until I could come to the store. The gratitude that you get when you buy a Harley.....Amazing! It's not the normal dealer saying "Here's your keys, enjoy". It's a group of people that are no different than you inviting you into their family. "
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By: PATRICK Hampton, VA
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"I can easily say that my recent purchase from Bayside has been, hands down, one of the best new vehicle purchases I have ever experienced. I did my research before ever stepping foot in the building, however I played the "idiot" when I walked in to get a feel for how I would be treated. John was top-shelf all the way and I just want to thank him for being such a low pressure, easy to talk to sales person.
I could go on for quite a while and turn this into a book, but I will keep it short and sweet: Thanks John and Jeff for getting me on the bike, and for everyone else in the building for being just as awesome. I appreciate that I was never treated like a prospect and instead was treated like family; you have definitely earned my business for a long time to come!"
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By: Tom Portsmouth, VA
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"We recently traded in our HD in on a new Road King. I can't say enough good things about the customer service we received from Brian (Sales) and Tony (General Manager) at the Outer Banks store. They have been absolutely awesome to deal. Tony S.(Parts) was also extremely knowledgeable and helpful. They have been excellent to deal with and very accommodating in all aspects of our dealings with them. I highly recommend them to anyone and it is well worth the drive!!!"
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By: Jack & Samantha Ivor, VA
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"A-1 outfit! Many thanks to Frank, Greg and all the others that helped make today's work out for me. Thanks for working with me!
Strayhound"
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By: Anonymous Chesapeake, VA
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"Dallas and Kris at Kitty Hawk Harley-Davidson are the best techs in the world..."
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By: Anonymous NC
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"I really enjoyed my experience in purchasing my 5th HD, and the first time buying at Bayside. I did my homework, looked around online from Annapolis, MD to Rocky Mount, NC and I selected Bayside. I received a fair trade-in allowance for my '03 FLSTCI and a fair price on my '09 Street Glide."
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By: Michael Yorktown, VA
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"FIRST RATE DEALERSHIP ALL THE WAY! Brian Quidley and Dave from Kittyhawk HD were awesome, did everything they could to help me get my Hog, to make it expidited, and to make it painless. They did a great job, gave me a great deal on my trade and were highly professional. Thanks very much guys and I will definitely send business your way. I'd write more, but it's time to go out blasting! "
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By: Tim Edenton, NC
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"OK, I wanted to wait a bit before making any comments in order to let things sink in. Thought for sure I would be able to find something I was not totally satisfied with. I have to admit, I can’t think of anything. My many visits, countless questions and few phone calls prior to purchasing my new Street Glide where all handled with comfortable professionalism. Never once did I feel pressured, bamboozled, tricked, fooled or lied to. The whole process, from day one (to the ride home) was a feeling unlike any other motorcycle purchase I have gone through in 25 years of ridding.
Furthermore, in my quest to find something I was not 100% satisfied with, and a couple trips back for some wanted essentials, has continued to be a very pleasurable experience.
It’s funny, I don’t feel like I bought a bike from Bayside, It feels more like, I somehow acquired a brand new bike from a group of trusted friends.
Thanks to all.
Semper-Fi.
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By: Steve Chesapeake, VA
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"I have made many many trips to Bayside Harley Davidson. And each trip is a whole new experience. The team there is always willing to help. And if they don't know the answer, the find it. Everyone that walks through their doors are friends immediately. Thanks Bayside for all you do for the Harley Davidson enthusiasts around Hampton Roads."
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By: Justin virginia beach, VA
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"I recently purchased a pre-owned bike from Bayside, and the experience has been one of the most gratifying consumer experiences of my life. EVERYONE at Bayside including: Shaun and Kelly in Sales, and Eric in Financing, handled my purchase professionally, and treated me as part of their "Bayside family" long after the deal was done. Thanks for making the purchase of my first bike so pleasurable!"
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By: DARRELL Portsmouth, VA
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"i recently purchased a 2009 flhrc from bayside and i must say the complete staff were totally awesome. i have shopped many h.d. dealers nationwide and no one has ever had this feel. thank you for making me feel at home. Irvin littrell,bulverde,texas"
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By: irvin bulverde, TX
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"You can tell how companies really care about you typically after the sell. Most drop you like a hot rock, my experience with Bayside is one of treating me like family before AND after the sell. I will ensure i promote Bayside to anyone considering a new or used bike. Thanks for making my new purchase one i will remember. Doug Long"
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By: Douglas Suffolk, VA
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"I purchased a 105th Anniversary Edition Ultra Classic from Bayside in October of 2008. the buying experience was very pleasant. The sales manager took the time to answer all of my questions when comparing 2 different bikes, and helped me make my decision based upon my wants and needs. Dan, my salesman, went over every detail about the bike, and was very knowledgeable. My experience with the business manager was very positive as well. He showed me my options regarding the purchase and maintenance plans with no pressure, and respected my decisions. At the end of the transaction, representatives from every department in the dealership came to congratulate me, introduce themselves, and provide me with a bell, parts manual, etc.
Overall, a very positive experience that I will always remember. Thanks!
Kevin Ramey"
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By: Kevin Suffolk, VA
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"My wife and I stopped in after we did some buisness sunday and our exprience was awesome. Special thanks to Rick for introducing us to others and sharing his time. Also a special thanks to Zak for sharing his exprience at the Harley School.
The wife and I where extremly impressed by the store and the customer service everyone provided.
The sale manager and the customer service girl where awesome and allowed us more time to shop as well.
I have been to over 2 dozen stores in the past year and half and by far this one was the best epxrience we have had.
Nice job to the staff! Well run and very proud of what they are doing!
We look forward to coming again and making BAYSIDE our primary shopping store!
V/R
Mr. and Ms. Schiwnd "
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By: Henry Hampton, GU
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"Al at obx was very helpful on finding the right bike for me"
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By: Robert hertford, OH
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"I got a new HD in 2003.Got a great deal too!!!"
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By: Larry Yorktown, VA
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"If you want to know that you bought your bike from people that care and are willing to sale their bikes for a reasonable price then make a fair offer and watch what happens. I am very pleased with this entire team."
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By: vince suffolk, VA
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"great place to do business with......."
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By: james edenton, NC
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"maruice and the staff are great. Don Ramos has my bike work finished before i get home most times.parts are great also Jen is the best as is Nancy in motorclothes i'm a big guy and she goes out of her way to get items that fit.Bayside is the bestAAAAAAAAAA+++++++++++++"
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By: john hampton, VA
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"I would find it hard to believe that there is a service department that could compete in any way with Bayside's. As my job causes me to travel extensivily my ability to have work done is very limited and hard to schedule. All of the crew in the service department have been exceptional going above and beyond the customer service call to duty. I wish I could remember all of the names of those I have dealt with, so I could name each and every one, sorry guys. I'm sure Don Ramos could fill in the blanks as to who has worked on my bike. Don is by far the most customer oriented person I have dealt with at any Harley Dealer and could teach the course on customer satisfaction. Thanks Steve"
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By: Steve Chesapeake, VA
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"The staff at Outer Banks were outstanding. All were professional and approachable. Al explained all the details of the purchase and the motorcycle step by step. He was no pushy atall. I would recommend this store and staff to friends and family"
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By: David Elizabeth City, NC
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"I recently purchased a 08 Road King Classic (annv/ed) from Bayside and the whole experience was awsome. The staff was great throughout the process. I waited 18 years to buy my first HD and I'm glad that I purcased my bike from Bayside. Thanks to all.
William Meeks "
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By: WILLIAM VA BEACH, VA
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By: nathaniel norfolk, VA
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"I have been in a fair few times since buying my 03 FXSTSI two months ago. As you my expect, I have been making it my own. I have always found EVERYONE so helpful and they make you feel like they are really happy to see you. The people in the parts dept always take as much time as needed to help me. Keep up the good work and I'll keep comming back"
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By: Anonymous Newport News, VA
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"Thia has to be the BEST experience I had buying my first bike. I felt like family from when my wife and I walk in to the dealership till today. I will buy my next bike from Bayside, and will tell anyone who is even thinking about buying a bike to go to Bayside!"
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By: Brandon virginia beach, VA
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"I bought my last bike from your dealership after shopping around and did the same thing this time and here I am once again. I have encoraged more of my freinds that your dealership is worth the serious consideration if they are serious about buying a bike. This makes round 2 for me and I am very satified with the overall service I have recieved. Thanks again. Mark"
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By: MArk Newport News, VA
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"I have been in sales and sales management for over 18 years. I know how had it is to get everyone on board with outstanding customer service. It was worth the 115.6 mile druve down from Richmond to Bayside. From the moment i came throught the door and Met Kelly and then ring the bell and meeting the rest of the staff and management, was all 6 star. It continues to be so even after the sale. I now enjoy dressing up my new sportster and expericing the great people in parts and on the retail floor. You are a madel not only for other dealers but for all customer service industries. Great Job. Just HOG wild about your staff. :)"
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By: Richard Richmond, VA
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"Best experience I have ever had buying something new in my life. Sales staff were extrememly nice, financing guy superb, bought that shiney new 07 fxstc and was riding home an hour later, you guys rock !!"
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By: reburn virginia beach, VA
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"I recently visited Bayside to have a flat fixed on my wide glide I purchased from them in 05. I went to nags head the same day and to my surprise the next morning my tire was flat again. Upon inspecting the tire I saw no nail so I figured there must have been something wrong with the fix. I called Don in the service department and he offered something that blew my mind. He said that someone from the Kitty Hawk location would come to my cottage, pick up the bike, provide me with a rental, and have someone bring my bike back to portsmouth. He made a life long customer with that "over the top" level of service. Thank you to Don and the entire staff of bayside harley!!"
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By: Anonymous chesapeake, VA
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"The good people at Bayside helped me take delivery on my new 06 Road King Classic. While I was deployed overseas, Bayside arranged my motorcycle riders course and sold me additional accesseries I needed for my new bike over the phone. The service I received from Bayside Harley Davidson was outstanding! The staff I met at Bayside were extremly professional and friendly.
Ross "
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By: Ross Suffolk, VA
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"I just purchased a used 2005 FLHRCI Road King Classic from your dealership and wanted to say thank you for helping me aquire my bike! The bike did need a good detailing to realy make it shine but otherwise had no faults at all. I would have liked a owners manual and spare key but if those items were not traded in then I do understand why you did not have them. Thank you for helping me stay on the road!"
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By: Steve Virginia Beach, VA
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"ray,dorothy,al and all the staff was tremendous,from the time we walked in the door we felt like family.it has been a great experiance joining the outer banks hd family in elizabeth city.my wife terri & I go there every time we go to eliz city,also within the next couple years we plan to purchace her a new ride from ray and the obhd crew.
with our deepest thanks.
carl & theresa harris "
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By: carl grandy, NC
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